Our Store Policies & Terms

0 ONE Privacy Policy At 0 ONE, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order through social media, contact us on WhatsApp, or purchase our clothing and accessories. This policy applies to customers ordering within Pakistan and is intended to reflect responsible privacy practices and applicable Pakistani laws. 
1. Information We Collect
 We may collect the following information when you interact with 0 ONE. Personal information Full name Phone number Email address, if provided Billing and delivery address Order information Products ordered, including sizes, colors, and quantities Order number and purchase history Delivery status and courier tracking details Return, exchange, refund, and customer support requests Payment information Payment method selected, including Cash on Delivery (COD), JazzCash, or Easypaisa, Bank Transfer, Card Payment Transaction reference and payment confirmation Information needed to verify and reconcile your payment Website and technical information When you visit our website, we may collect technical information such as your IP address, browser type, device information, website activity, and cookie preferences, depending on the website features and technologies in use. 
2. How We Use Your Information
 We use your information for the following purposes: To receive, process, and confirm your orders. To arrange delivery through courier companies. To verify payments and prevent fraudulent transactions. To communicate about orders, shipping, returns, exchanges, and refunds. To respond to questions and customer complaints. To improve our products, website, and customer experience. To send promotional offers and product updates where permitted and, when required, with your consent. To maintain business, accounting, and transaction records. To comply with applicable legal obligations. We aim to collect only the information reasonably necessary for these purposes. 
3. Orders Through Our Website and Social Media
 Customers may purchase 0 ONE products through our website or official social media channels, including Instagram, Facebook, and WhatsApp, where available. When you place an order through social media, we may use information you provide in messages, forms, or order confirmations to process your purchase and arrange delivery. Please provide accurate delivery details. Avoid sharing unnecessary personal information in public comments or posts. Information submitted through third-party platforms may also be handled according to those platforms’ own privacy policies. 
4. Payments Through JazzCash and Easypaisa 
0 ONE may accept Cash on Delivery and online payments through JazzCash, Easypaisa, or other payment services offered at checkout. When you select a digital payment method, relevant information may be processed by the selected payment provider to authorize, verify, and complete your transaction. We may receive information such as payment status, transaction references, and confirmation details needed to match your payment with your order. We do not ask customers to share their banking passwords, mobile wallet PINs, or one-time passwords (OTPs) with us. Do not share these credentials with anyone claiming to represent 0 ONE. Payment providers may process your information under their own terms and privacy policies. 
5. Sharing Your Personal Information 0 ONE does not sell customers’ personal information.
 We may share relevant information with trusted third parties when reasonably necessary to operate our business, including: Courier companies: To deliver orders and manage shipment tracking. JazzCash and Easypaisa: To process or verify payments when these services are used. Payment processors and banks: To complete and reconcile transactions, where applicable. Website and e-commerce providers: To host, maintain, and secure our online store. Communication platforms: To manage customer inquiries and order notifications. Professional advisers and authorities: Where disclosure is necessary for legal compliance or the protection of legitimate rights. We aim to limit shared information to what is necessary for the relevant purpose. 
6. Cookies and Website Tracking 
Our website may use cookies and similar technologies to support essential functions, remember preferences, maintain shopping carts, and understand website performance. If analytics, advertising, or other non-essential tracking tools are used, we will provide appropriate information and obtain consent where required. You may also manage certain cookies through your browser settings. Disabling some cookies may affect website functionality. 
7. Data Security
 We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include restricting access to customer records, using reputable service providers, protecting account access, and securely managing order information. However, no website, messaging service, or electronic transmission can be guaranteed completely secure. Customers should also protect their own accounts and payment credentials. 
8. Data Retention
 We retain personal information for as long as reasonably necessary to: Complete orders and deliveries. Handle customer service requests and disputes. Process returns, exchanges, and refunds. Maintain accounting and transaction records. Meet applicable legal and business requirements. When personal information is no longer needed, we will take reasonable steps to delete it or securely dispose of it, subject to any applicable record-retention obligations. 
9. Your Privacy Requests 
You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable law and legitimate record-retention requirements. You may also ask us to stop sending promotional messages. Where marketing messages are sent through social media, email, or messaging applications, you can use the available unsubscribe or opt-out options where provided. We may request reasonable information to verify your identity before acting on a privacy request. 
10. Third-Party Platforms and Links
 Our website and social media pages may link to third-party websites or services, including courier tracking pages, payment services, and social media platforms. These third parties operate independently and may collect or process information under their own policies. We encourage customers to review the relevant privacy notices when using those services. 
11. Children’s Privacy
 Our store is intended for general clothing customers and is not specifically designed to collect children’s personal information. If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address the issue, subject to applicable legal requirements. 
12. Changes to This Policy
 We may update this Privacy Policy to reflect changes in our business operations, website features, payment services, or applicable legal requirements. The latest version will be published on our website or communicated through an appropriate official channel. The effective date will be updated when material changes are made. 
13. Contact 0 ONE
 For questions, concerns, or requests relating to your personal information, please contact us through our official customer support channels. Brand: 0 ONE 
Country: Pakistan 
Customer Support Email: [0.onewearyourvibe@gmail.com] 
Business WhatsApp: [03356557885] 
Website: [www.0onewear.com] 
Business Address: [223 TIP Khayaban e Amin Lahore] Please include sufficient information for us to identify your request without sending passwords, wallet PINs, or OTPs.


Return, Exchange & Refund Policy At 0 ONE, we believe in quality, comfort, and customer satisfaction. We want every customer to feel confident shopping with us. This policy explains how returns, exchanges, and refunds work for orders delivered within Pakistan. 
1. Return Window 
Customers may request a return or exchange within 7 calendar days of delivery, provided the item meets the applicable eligibility requirements below. Please contact our customer support team before sending an item back. Requests will be assessed fairly and in accordance with applicable Pakistani consumer-protection laws. 
2. Eligibility for Returns and Exchanges
For a change-of-mind return or size exchange, items must generally be: Unworn, unwashed, and unused. In their original condition, with original tags and packaging where applicable. Free from stains, damage, perfume, or signs of alteration. Accompanied by the order number or other proof of purchase. Items that do not meet these conditions may be ineligible for a change-of-mind return or exchange. This does not affect rights or remedies available under applicable law. 
3. Size Exchanges
If your sweatshirt or other clothing item does not fit, you may request a size exchange within 7 days of delivery. Exchanges depend on the availability of the requested size. Customers are responsible for return and replacement shipping charges for size exchanges. If the requested size is unavailable, our team will discuss available alternatives with you. Please check the size chart before ordering to help you select the right fit. 
4. Damaged, Defective, or Incorrect Items 
If you receive an item that is damaged, defective, or different from what you ordered, 0 ONE will cover the reasonable shipping costs associated with the approved return or replacement. Please contact us as soon as reasonably possible after delivery, preferably within 48 hours, and provide: Your order number. A description of the problem. Clear photographs or a video showing the issue. Our team will review the request and arrange an appropriate resolution, which may include a replacement, exchange, refund, or another remedy required by applicable law. The 48-hour reporting preference does not remove any consumer rights available under applicable law. 
5. Custom and DTF-Printed Products 
Custom-designed, personalized, and made-to-order products are generally not eligible for change-of-mind returns. However, if a custom or DTF-printed item arrives defective, damaged, incorrectly printed, or materially different from the agreed design, please contact us for an appropriate resolution. Any exclusion for custom products applies only to change-of-mind returns and does not exclude applicable legal rights. 
6. Refund Policy 
Refunds are available for approved returns and other circumstances where a refund is required or agreed upon under applicable law. Online payments: Approved refunds will generally be returned through the original payment method where possible. Cash on Delivery (COD): Approved refunds will be arranged through a mutually agreed payment method, such as a bank transfer or supported digital wallet. Processing time: We will communicate the expected processing timeline after approving the refund. Actual completion may depend on the payment provider or bank. Refunds will be assessed fairly. This policy does not restrict any refund or other remedy required by law. 
7. Shipping Charges For change-of-mind returns and size exchanges:
The customer is responsible for applicable return shipping charges and, where relevant, replacement delivery charges. For defective, damaged, or incorrectly supplied items: 0 ONE will cover reasonable return shipping costs and applicable shipping costs for the agreed replacement or other resolution. Shipping charges and remedies will be handled in accordance with applicable consumer-protection requirements. 
8. Order Cancellations 
If you wish to cancel an order, contact us as soon as possible. Cancellation requests will be considered based on the order’s processing and dispatch status. If an order has already been dispatched, cancellation may no longer be possible through the ordinary cancellation process; applicable legal rights remain unaffected. 
9. How to Request a Return or Exchange 
To request assistance: Contact 0 ONE through our official customer support channel. Provide your order number and the reason for your request. Include photographs or videos if the item is damaged, defective, or incorrect. Wait for our return instructions before shipping the product back. Please keep your courier receipt and tracking information until the matter is resolved. 
10. Consumer Rights and Policy Updates 
This policy is intended to operate in accordance with applicable Pakistani consumer-protection laws, including relevant provincial legislation. Nothing in this policy excludes, limits, or waives a consumer right or remedy that cannot lawfully be excluded or limited. 0 ONE may update this policy when necessary. The applicable terms will be communicated clearly before purchase, and any update will be subject to applicable law. 


SHIPPING POLICY At 0 ONE, we work to ensure your favorite styles reach you safely and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website and official social media channels within Pakistan. 
Order Processing 
Orders are processed during our regular business hours, Monday to Friday, from 10:00 AM to 6:00 PM. Orders placed outside business hours, on weekends, or on public holidays may be processed on the next working day. Orders paid through JazzCash, Easypaisa, or other supported online payment methods may require payment verification before dispatch. We may contact you to confirm your order or delivery details before shipping. 
Delivery Coverage 
0 ONE currently offers delivery within Pakistan, subject to courier service availability in your area. Please provide your complete shipping address, a valid contact number, and any necessary delivery instructions when placing your order. 
Shipping Charges 
Applicable delivery charges will be displayed or communicated before you confirm your order. Shipping costs may vary depending on the destination, parcel size, courier service, or any promotional offer available at the time of purchase. 
Estimated Delivery Time 
Delivery times depend on your location and the courier service handling your parcel. 
Major cities:
Estimated delivery within 3–5 working days after dispatch. 
Other serviceable areas:
Estimated delivery within 5–7 working days after dispatch. These are estimates, not guaranteed delivery dates. Delays may occur because of weather conditions, public holidays, courier disruptions, or other circumstances beyond our reasonable control. If a significant delay occurs, please contact our customer support team for assistance. 
Payment Methods 
We offer the following payment options, depending on availability at checkout: Cash on Delivery (COD) JazzCash Easypaisa Other supported online payment methods, if offered For online payments, your order may be dispatched after successful payment verification. For COD orders, payment is collected according to the courier’s delivery procedure. 
Order Confirmation and Tracking 
Once your order has been confirmed and dispatched, we may provide tracking information when it is available from the courier. Please keep your phone accessible so the courier can contact you if necessary. If you have not received an update or need help locating your parcel, contact us with your order number. 
Incorrect Address or Failed Delivery 
Customers are responsible for providing accurate delivery details. If a parcel cannot be delivered because of an incorrect address, an unreachable phone number, or repeated unsuccessful delivery attempts, the courier may return it to us. Additional shipping charges may apply if a parcel needs to be resent due to customer-provided incorrect details or an unsuccessful delivery, provided these charges are disclosed and permitted by applicable law. 
Order Cancellation and Changes 
If you need to change your delivery address or cancel an order, contact us as soon as possible. We will try to accommodate your request before dispatch, but changes may not be possible once the parcel has been handed over to the courier. Any applicable cancellation or refund rights remain unaffected. 
Damaged or Incorrect Deliveries 
If your parcel arrives damaged, contains the wrong product, or is missing an item, please contact us promptly with your order number and clear photographs or videos showing the issue. Our team will review the matter and arrange an appropriate solution in accordance with our Return & Exchange Policy and applicable consumer-protection laws. 
Contact Us 
For shipping questions, delivery updates, or assistance with an order, contact 0 ONE using the details below. Call / WhatsApp: 03356557885 
Email: 0.onewearyourvibe@gmail.com 
Customer Support Hours: Monday – Friday, 10:00 AM – 6:00 PM 
Delivery Coverage: Pakistan We appreciate your trust in 0 ONE and look forward to delivering your order. 



TERMS AND CONDITIONS 
By accessing or using the services provided by 0 ONE, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services. 
Product Information 
We strive to provide accurate product descriptions, images, colors, sizes, and prices. Actual product colors may vary slightly depending on your screen or device. Product availability, designs, and prices may change from time to time. If a product is unavailable or contains a significant listing error, we will contact you to discuss an appropriate resolution. 
Orders and Payments 
Orders can be placed through our official website and social media channels. Customers must provide accurate contact and delivery information. We accept Cash on Delivery (COD) and online payments through supported payment methods, including JazzCash and Easypaisa. Orders paid online may be subject to payment verification before dispatch. Delivery charges and applicable fees will be communicated before order confirmation. 
Shipping, Returns and Exchanges 
We aim to deliver orders within the estimated timeframe communicated at the time of purchase. Delivery times may vary depending on location and courier services. Eligible returns and exchanges must be requested within 7 days of delivery, subject to our Return and Exchange Policy. Customers are responsible for shipping charges for eligible change-of-mind returns and size exchanges. 
0 ONE will cover reasonable shipping costs for approved returns involving defective, damaged, or incorrectly supplied items. 
Custom or personalized products may not qualify for change-of-mind returns. However, applicable rights relating to defective or incorrectly supplied products remain unaffected. For further details, please refer to our Return and Exchange Policy. 
Intellectual Property 
All original content associated with 0 ONE, including our brand name, logos, designs, product images, text, and graphics, is owned by or used with permission by 0 ONE and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or commercial use of our content is prohibited unless permitted by law or authorized by the relevant rights holder. 
Privacy Policy 
Our Privacy Policy explains how we collect, use, store, and protect your personal information. We may use your information to process orders, arrange deliveries, verify payments, and provide customer support. By using our services, you acknowledge our Privacy Policy. Where required by law, we will obtain your consent separately. For more details, please refer to our Privacy Policy. 
Limitation of Liability 
To the extent permitted by applicable law, 0 ONE shall not be liable for indirect or consequential losses arising from the use of our website or services. We are not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions or technical issues. Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited. 
Changes to Terms 
0 ONE reserves the right to update or modify these Terms and Conditions when necessary. Updated terms will be published through our official website or communicated through an appropriate channel. Your use of our services after an update constitutes acceptance of the revised terms only to the extent permitted by applicable law. Governing Law These Terms and Conditions are intended to be governed by the applicable laws of Pakistan. Any consumer dispute will be handled in accordance with applicable laws and the procedures of the relevant authorities or courts. Contact Us If you have any questions or concerns regarding these Terms and Conditions, please contact us through our official customer support channels. 
Brand: 0 ONE 
Email: [0.onewearyourvibe@gmail.com] 
Phone / WhatsApp: [03356557885] 
Website: [www.0onewear.com] 
0 ONE — Wear Your Identity. Thank you for choosing 0 ONE. We appreciate your trust and support.